Refund, Return & Cancellation

🪔 Refund, Return & Cancellation Policy

We want you to be happy with your purchase. Here's how returns, refunds, and cancellations work with us.

1. Return Window

You may request a return within 7 days of delivery.

2. Return Eligibility

• Product must be unused, unwashed, and in its original condition
• Original packaging, with tags/labels intact (if any)
• Proof of purchase (order number, invoice, etc.) required

3. Non-Returnable Items

• Products damaged due to misuse by the customer
• Customised, personalised, or made-to-order items
• Items marked "non-returnable" on the product page

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number and photos. We'll arrange a replacement or refund at no extra cost.

5. How to Request a Return

• Contact us within 7 days of delivery with your order number
• Our team will review and share return instructions
• Once received and inspected, we'll notify you of approval or rejection

6. Refunds

• Approved refunds are processed to your original payment method within 5–7 business days of inspection
• For Cash on Delivery orders, refunds are made via bank transfer or UPI
• Shipping charges are non-refundable unless the return is due to our error

7. Order Cancellation

• Orders can be cancelled before dispatch by contacting us immediately
• Once dispatched, orders cannot be cancelled — a return can be requested after delivery instead
• We may cancel orders due to stock issues, pricing errors, or suspected fraud, with a full refund issued

8. Exchanges

Prefer an exchange instead of a refund? Mention this when raising your return request, subject to availability.

9. Contact Us