Privacy Policy

🪔 Privacy Policy

Balaji Enterprise ("we", "us", "our") operates the website balajidiyapati.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop with us, in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

• Name, billing and shipping address, phone number, and email address (provided at checkout)
• Order history and purchase details
• Payment information — processed directly by our payment gateway partner(s); we never store your card, UPI, or bank details on our servers
• Technical data such as IP address, browser type, and device information, collected via cookies and similar technologies
• Any information you share with our customer support team

2. How We Use Your Information

• To process and fulfil your orders, including shipping and delivery
• To communicate about your order, account, or support requests
• To improve our Site, products, and customer experience
• To send promotional offers and updates, where you've opted in (unsubscribe anytime)
• To comply with applicable legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

• Our payment gateway provider(s), to process transactions securely
• Our courier/logistics partner(s), to deliver your order
• Government or regulatory authorities, where required by law

4. Cookies

Our Site uses cookies to remember your preferences, keep items in your cart, and understand how visitors use the Site. You can disable cookies in your browser settings, though some features may stop working properly.

5. Data Security

We follow reasonable security practices to protect your information from unauthorised access, alteration, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal requirements
• Withdraw consent for marketing communications

7. Children's Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised date.

9. Grievance Officer / Contact Us